Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of processing bookings.
Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored, and the cookies are deleted automatically within 24 hours.
Combermere Abbey Estate is committed to protecting your privacy and this document sets out
site, so additional functions, features, products or services may be incorporated into the site in
the future. As a result, there may be changes to this document so please remember to check it
from time to time.
What information we gather
You may browse our web site, read articles and visit our Events & Offers pages without providing any personal information whatsoever. If you request a brochure, arrange a visit or contact us via the website, we require your name, title, address and email address. Some phone calls made may be recorded for training, monitoring and reference purposes.
Use of Information
You may browse our web site, read articles and visit our Events & Offers pages without
providing any personal information whatsoever. If you request a brochure, arrange a visit,
make a booking or contact us via the website, we require your name, title, address, phone
number and email address.
If you make an accommodation booking through our website, your information will be used to
guarantee your reservation and enable us to follow-up with communications relating to your
stay, for example a pre-stay email or a post-stay feedback survey.
We use Personal Data and Other Data to provide Services you request,
To facilitate reservations, payment, send administrative information, confirmations or pre-
arrival messages, to assist you with meetings and events and to provide you with other
information about the area and the property at which you are scheduled to visit. To complete
your reservation and stay, for example, to process your payment, ensure that your
accommodation is available and provide you with related customer service.
When you provide an email address in making a reservation, we use that email address to
send you a copy of your booking confirmation. If you make a reservation for another person
using your email address, that person’s booking confirmation will be emailed to you. We will
use Personal Data and Other Data to manage our contractual relationship with you, because
we have a legitimate interest to do so and/or to comply with a legal obligation.
For accommodation bookings, we also may collect:
- Data about family members and companions, such as names and ages of children
- Images and video data via security cameras located in public areas
- Guest preferences and personalised data such as services and amenities (i.e.
requirements for non-feather bedding) of which you advise us or which we learn about
during your visit
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you
make a reservation for another individual), you represent that you have the authority to do so
and you permit us to use the data in accordance with this Privacy Statement.
We may automatically collect non-personal information about you – such as the type of
Internet browsers you use or the site from which you linked to our web site. You cannot be
identified from this information and it is used only to assist us in providing an effective service.
We may also analyse personal data we process to better understand our customers’ needs,
improve our services and the way we operate. The outcome of such analysis will only be
aggregate data that will not to be used to identify, single out, or take action towards an
individual, but only to analyse trends and other behaviour in order to improve our overall guest
For all bed & breakfast bookings, you are required by law to complete a registration form upon
arrival, where you must provide personal details, including name, address, contact telephone,
email address, nationality, and *passport details (* if travelling from overseas).
If you opt to receive our email newsletter, you will receive promotional and news emails from
Combermere Abbey Estate which you can unsubscribe from at any time. You will not be
automatically added to our mailing list, and will only be added at your request.
Secure Storage of your Personal Information
Combermere Abbey Estate follows strict security procedures to safeguard your personal
information from unauthorised access and improper use, accidental loss, destruction and
damage. We will continue to update these measures as new technology becomes available.
We will retain your information for a reasonable period or as long as the law requires.
Disclosing your Information to Others
If you have requested a brochure, arranged a visit or made a booking, your details will be held
on our database for the purpose of administration only. Your details will not be sold or shared
with any third party other than our nominated caterers and bar service provider for weddings
and events unless we are legally entitled or obliged to do so (for example, if required to do so
by a court order or for the prevention of fraud or other crime).
In the case of payments made over the telephone, we will retain your credit/debit card details
for the duration until your booking is completed, at which point all card details will then be
Third Party Sites
Links to external websites are provided as a service to our users, e.g. where they contain
information that may be of either general or specific interest to persons planning a wedding or
event, or a self-catering cottage holiday. We are not responsible for the content, privacy
policies and practices of other sites even if you access them using links from our site and
recommend that you check the policy of each site you visit. Likewise, if you are linked to our
site from another site, we are not responsible for the content, privacy policies and practices of
the owners/operators of that site.
The Data Protection Act
Combermere Abbey Estate complies with the Data Protection Act 1998 and the holding and
use of personal information is regulated by the General Data Protection Regulation 2018.
For a full description on how we process and keep safe your personal data please see our
version of this document from the Estate Office, Combermere Estate, Whitchurch, SY13 4AJ