Combermere Abbey Estate Privacy Policy

We are committed to protecting your privacy and this document sets out our privacy policy. Certain administrative tasks and communications are managed by Country House Wedding Venues Ltd on behalf of The Combermere Estate (together referred to in this privacy policy as “we”, “us” or “our”)

Cookies

Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of processing bookings.

Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored, and the cookies are deleted automatically within 24 hours.

Privacy policy

Combermere Abbey Estate is committed to protecting your privacy and this document sets out our Privacy Policy. By using our public web site and services, you are agreeing to be bound by this Privacy Policy. We want to offer you the best possible experience when using our web site, so additional functions, features, products or services may be incorporated into the site in the future. As a result, there may be changes to this document so please remember to check it from time to time.

What information we gather

You may browse our web site, read articles and visit our Events & Offers pages without providing any personal information whatsoever. If you request a brochure, arrange a visit or contact us via the website, we require your name, title, address and email address. Some phone calls made may be recorded for training, monitoring and reference purposes.

Use of information

You may browse our web site, read articles and visit our Events & Offers pages without providing any personal information whatsoever. If you request a brochure, arrange a visit, make a booking or contact us via the website, we require your name, title, address, phone number and email address.

If you make an accommodation booking through our website, your information will be used to guarantee your reservation and enable us to follow-up with communications relating to your stay, for example a pre-stay email or a post-stay feedback survey.

We use Personal Data and Other Data to provide Services you request, including:

To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit. To complete your reservation and stay, for example, to process your payment, ensure that your accommodation is available and provide you with related customer service.

When you provide an email address in making a reservation, we use that email address to send you a copy of your booking confirmation. If you make a reservation for another person using your email address, that person’s booking confirmation will be emailed to you. We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.

For accommodation bookings, we also may collect:

• Data about family members and companions, such as names and ages of children
• Images and video data via security cameras located in public areas
• Guest preferences and personalised data such as services and amenities (i.e. requirements for non-feather bedding) of which you advise us or which we learn about during your visit

If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

We may automatically collect non-personal information about you – such as the type of Internet browsers you use or the site from which you linked to our web site. You cannot be identified from this information and it is used only to assist us in providing an effective service.

We may also analyse personal data we process to better understand our customers’ needs, improve our services and the way we operate. The outcome of such analysis will only be aggregate data that will not to be used to identify, single out, or take action towards an individual, but only to analyse trends and other behaviour in order to improve our overall guest experience.

For all bed & breakfast bookings, you are required by law to complete a registration form upon arrival, where you must provide personal details, including name, address, contact telephone, email address, nationality, and *passport details (* if travelling from overseas).

If you opt to receive our email newsletter, you will receive promotional and news emails from Combermere Abbey Estate which you can unsubscribe from at any time. You will not be automatically added to our mailing list, and will only be added at your request.

Secure storage of your personal information

Combermere Abbey Estate follows strict security procedures to safeguard your personal information from unauthorised access and improper use, accidental loss, destruction and damage. We will continue to update these measures as new technology becomes available. We will retain your information for a reasonable period or as long as the law requires.

Disclosing your information to others

If you have requested a brochure, arranged a visit or made a booking, your details will be held on our database for the purpose of administration only. Your details will not be sold or shared with any third party other than our nominated caterers and bar service provider for weddings and events unless we are legally entitled or obliged to do so (for example, if required to do so by a court order or for the prevention of fraud or other crime).

Telephone payments

In the case of payments made over the telephone, we will retain your credit/debit card details for the duration until your booking is completed, at which point all card details will then be destroyed.

Third party sites

Links to external websites are provided as a service to our users, e.g. where they contain information that may be of either general or specific interest to persons planning a wedding or event, or a self-catering cottage holiday. We are not responsible for the content, privacy policies and practices of other sites even if you access them using links from our site and recommend that you check the policy of each site you visit. Likewise, if you are linked to our site from another site, we are not responsible for the content, privacy policies and practices of the owners/operators of that site.

The Data Protection Act

Combermere Abbey Estate complies with the Data Protection Act 1998 and the holding and use of personal information is regulated by the General Data Protection Regulation 2018.

Contacting us

The Data Controller for the business is the Estate Administrator, The Estate Office, Combermere Estate, Whitchurch SY13 4AJ; email [email protected] and telephone – 01948 662880

For a full description on how we process and keep safe your personal data please see our Privacy Policy at: https://combermereabbey.co.uk/privacy-policy/. You can request a printed version of this document from the Estate Office, Combermere Estate, Whitchurch, SY13 4AJ